Resident and title requests answered, estoppel and resale documents started, dues and violation questions routed — the deadline-bound paperwork, off your plate.
Boards fire managers over one thing more than any other: “No one picks up the phone or calls us back.” And the calls that matter most are deadline-bound — a Georgia estoppel is due within 10 business days, a closing is waiting, a storm just took out a common-area roof. Miss those and you lose the fee, the realtor referral, and often the whole contract.
HOA management’s highest-margin, highest-stakes work is deadline-driven — estoppel closings, storm response, budget season — and those peaks are exactly when a tiny office loses the most calls.
Estoppel and resale certificates — due within ~10 business days — spike with metro-Atlanta turnover; hurricane season floods common-area damage calls; fall and winter bring annual meetings and budget disputes. All high-volume, all time-critical.
“The first bad omen of poor service is the phone goes to a voicemail box.” A missed estoppel deadline blows a closing and burns a referral; a missed storm call loses the repair bid and the board’s trust.
Time to answer resident questions proactively and win back boards that left a slower manager — the reputation work that wins the next contract.
No one at the management company picks up the phone or calls us back.r/HOA · board member
I need an estoppel for 14 Willow Bend by Friday.
Intakes the request, tracks the 10-day deadline and fee.
Estoppel loggedA tree came down on the clubhouse roof.
Logs the urgent damage and routes to the manager and vendor.
Routed urgentWhy is there a late fee on my account?
Routes the dues question with the account details.
RoutedAnswered on the first ring, 24/7, nights and weekends — bilingual when you need it.
Captures the address and details, books to your calendar, never double-books.
Gives the price ranges you set and books the estimate — it never invents a number.
We keep your Google working for you — replying to reviews, posting your best jobs, staying fresh — so you’re recognized for the work you do and the right customers keep finding you.
Recognizes repeat callers and books them without starting over.
One dashboard on your phone. Tap Approve between jobs. See what it recovered.
Everyone has tried one of these. Each leaves money on the table in its own way — a dead end, an empty slate, or a bill that balloons the month you get busy.
| Voicemail & DIY | A generic answering service | Build-it-yourself AI platform | B&G Solutions | |
|---|---|---|---|---|
| Answers every call, 24/7 | No | business hrs | if you built it | Yes |
| Knows your services, prices & hours | No | reads a script | you train it | Its own brain |
| Actually books into your calendar | No | takes a message | you wire it | Yes |
| Gets urgent calls to you right away | No | No | maybe | Yes |
| Handles reviews & your Google profile | No | No | No | Yes |
| Calls answered — included in the plan | free | per-minute | per-minute | Included |
| Done for you — nothing to build | No | staffed | you build it | Yes |
Per-minute and per-seat plans look cheap — until a busy month or a chatty caller. You find out the cost after the calls. Ours is flat: you know the number before the phone rings.
Generic AI answers with no idea what you do — it can’t quote your services, hours, or area. Ours runs on your business’s own brain, so it answers like your best office manager.
A message-taker just… takes a message — and you still call everyone back after the job’s gone. Ours books the appointment and updates your calendar on the call.
Property managers and HOAs run on a tailored plan built around your buildings, your systems, and your call volume — not a fixed package. A quick conversation, not a quote form.
Talk to us about HOA / CommunityWherever you run, your receptionist knows your area code, your hours, and your service radius.
Yes — it answers 24/7. It screens urgency, captures what’s needed, and either gets the urgent call to you right away or books the first available slot. The call that used to hit voicemail can become a booked job.
It books into your B&G schedule — on your phone and your dashboard — and alerts you to every booking with the address and job details. Using other software already? Tell us which, and we’ll check what it lets us connect.
It quotes the price ranges you set and books the estimate. It never invents a number — if a job needs an on-site look, it says so and schedules the visit.
It’s bilingual — it can answer and book in English or Spanish, or mirror whichever language the caller uses.
Setup is simple — you walk one of our techs through how you run your phone, and we build the rest. How fast it goes live mostly depends on how quickly you get us what we need.
Straight answer: any call your receptionist answers counts, and that includes a telemarketer who gets through. Nobody can tell a robocall from a customer before picking up — so we built for what happens next instead. Spam gets recognized and the call ended in seconds, not minutes. You get a heads-up with the number, and one tap blocks it. A blocked number is turned away before it ever connects, so it never touches your minutes again.
No. Cancel any time and keep service to the end of your paid month.
30-day money-back guarantee at full price.
Billed monthly by card through Stripe.
You're never billed per call. Go past your plan and calls forward straight to your own phone, the way they did before us, until your next billing date.
Put an AI receptionist on your line within 48 hours. Flat monthly rate, no contract. Cancel any time and keep service to the end of your paid month.
Talk to us about HOA / Community