No-cool and no-heat calls triaged, same-day visits booked, and seasonal tune-ups booked when customers call — while your techs stay in the field.
The first heat wave turns every call into a no-cool emergency — but your techs are in attics, not answering phones. Homeowners call three or four companies at once and book whoever picks up first. One owner tracked 17 missed calls in a single week and only 3 turned into jobs; the rest funded a competitor’s payroll.
HVAC runs on two surges and a base — and the surges are exactly when your whole crew is unreachable in the field.
No-cool and no-heat calls spike overnight — the highest-ticket repairs and replacements of the year, all landing while every tech is already on a job.
“People are calling 3–4 companies and going with whoever responds first.” Miss the first ring in a surge and the install is booked next door before you dial back.
Tune-up season — where the maintenance-plan base that carries your slow months gets built, if someone’s booking it. Your receptionist books every tune-up call that comes in.
We run a small HVAC company and used to just let calls roll to voicemail — and yeah, we lost a lot of business.r/smallbusiness · HVAC owner
AC died and it’s 85 in the house.
Triages the fault, books the same-day slot, gives the arrival window.
Same-day bookedIs it time for my maintenance visit?
Recognizes the plan customer and books the seasonal tune-up.
Plan renewedFurnace won’t kick on and it’s freezing.
Screens urgency, gets it to you right away, keeps them from dialing the next company.
Sent to youAnswered on the first ring, 24/7, nights and weekends — bilingual when you need it.
Captures the address and details, books to your calendar, never double-books.
Gives the price ranges you set and books the estimate — it never invents a number.
We keep your Google working for you — replying to reviews, posting your best jobs, staying fresh — so you’re recognized for the work you do and the right customers keep finding you.
Recognizes repeat callers and books them without starting over.
One dashboard on your phone. Tap Approve between jobs. See what it recovered.
Everyone has tried one of these. Each leaves money on the table in its own way — a dead end, an empty slate, or a bill that balloons the month you get busy.
| Voicemail & DIY | A generic answering service | Build-it-yourself AI platform | B&G Solutions | |
|---|---|---|---|---|
| Answers every call, 24/7 | No | business hrs | if you built it | Yes |
| Knows your services, prices & hours | No | reads a script | you train it | Its own brain |
| Actually books into your calendar | No | takes a message | you wire it | Yes |
| Gets urgent calls to you right away | No | No | maybe | Yes |
| Handles reviews & your Google profile | No | No | No | Yes |
| Calls answered — included in the plan | free | per-minute | per-minute | Included |
| Done for you — nothing to build | No | staffed | you build it | Yes |
Per-minute and per-seat plans look cheap — until a busy month or a chatty caller. You find out the cost after the calls. Ours is flat: you know the number before the phone rings.
Generic AI answers with no idea what you do — it can’t quote your services, hours, or area. Ours runs on your business’s own brain, so it answers like your best office manager.
A message-taker just… takes a message — and you still call everyone back after the job’s gone. Ours books the appointment and updates your calendar on the call.
from recovering just 8 calls — vs the $997 Pro plan.
Illustrative — you set the job value; “8 recovered calls” is a conservative planning figure, not a guaranteed rate. Job-value anchors from manufacturer / NAHB / InterNACHI lifespan tables.
Wherever you run, your receptionist knows your area code, your hours, and your service radius.
Yes — it answers 24/7. It screens urgency, captures what’s needed, and either gets the urgent call to you right away or books the first available slot. The call that used to hit voicemail can become a booked job.
It books into your B&G schedule — on your phone and your dashboard — and alerts you to every booking with the address and job details. Using other software already? Tell us which, and we’ll check what it lets us connect.
It quotes the price ranges you set and books the estimate. It never invents a number — if a job needs an on-site look, it says so and schedules the visit.
It’s bilingual — it can answer and book in English or Spanish, or mirror whichever language the caller uses.
Setup is simple — you walk one of our techs through how you run your phone, and we build the rest. How fast it goes live mostly depends on how quickly you get us what we need.
Straight answer: any call your receptionist answers counts, and that includes a telemarketer who gets through. Nobody can tell a robocall from a customer before picking up — so we built for what happens next instead. Spam gets recognized and the call ended in seconds, not minutes. You get a heads-up with the number, and one tap blocks it. A blocked number is turned away before it ever connects, so it never touches your minutes again.
No. Cancel any time and keep service to the end of your paid month.
30-day money-back guarantee at full price.
Billed monthly by card through Stripe.
You're never billed per call. Go past your plan and calls forward straight to your own phone, the way they did before us, until your next billing date.
Put an AI receptionist on your line within 48 hours. Flat monthly rate, no contract. Cancel any time and keep service to the end of your paid month.
Hear it now: call (470) 474-7707